Questions

Q: : Are you a registered Care Home?

A: Yes. We are registered with the Care Quality Commission to provide care for 36 residents. All of our services are overseen by our Registered Manager Anne Turner. Anne has many years of experience in the care sector.

Q: How do I check the standards of Old Raven House Care Home and the care it provides?

A: Yes. The Care Quality Commission provides detailed reports on the standards of care homes and the care they provide. The reports for Old Raven House can be found by visiting the Care Quality Commission's website www.cqc.org.uk. The latest report findings are also on display at the care home.

Q: What will happen before I arrive at Old Raven House Care Home?

A: Prior to admission, the Care Home Manager or a senior member of the team will make an appointment to visit you at home or in hospital. During the appointment we will carry out an assessment of your care requirements. Although you may need assistance in caring for yourself, we hope to encourage you to retain the level of independence you feel comfortable with. You will be introduced to a professionally qualified personal carer, who will help you to plan a program of individual care suited to your particular needs.

Q: Can I have a lie-in if I feel like it?

A: Of course you can. You are free to request breakfast at a later time.

Q: What is a care plan and will I have one?

A: A care plan is a document that details what care and support will meet your individual requirements. At Old Raven House we will tailor a person-centred care plan that meets your specific needs. This will be reviewed on a regular basis and you may obtain a copy of your care plan from your personal carer at any time.

Q: Will my family and grandchildren be able to visit me whenever they like?

A: Yes. Visitors including children and grandchildren are welcome at any time. You are welcome to invite guests to join you for a meal at the home and we also can arrange Skype calls so that you can keep in touch with long-distance family. We think it is vitally important for family to not only visit, but also become actively involved in life at Old Raven House.

Q: Can I bring my own items of furniture?

A: Yes, as long as the items are able to fit practically within your bedroom and meet the fire safety regulations.

Q: What if I need to see a Doctor, Dentist or Optician?

A: We have a great relationship with the local doctor's surgery. Our GP visits Old Raven House weekly, and whenever needed outside of scheduled visits. Our Optician attends every three months, and there is a Dental Practice in the village where appointments for residents can be arranged.

Q: Could I have a pet?

A: This depends on the care needs of the pet, but we would always consider it.

Q: What is the continuity and level of staffing like at Old Raven House Care Home?

A: We have a dedicated team, many of whom have been in continuous service for a considerable time. Staffing levels are set to ensure that we have sufficient time to care for all residents' needs.

Q: What arrangements can be made to reflect my religious and cultural beliefs?

A: At Old Raven House we understand and respect your religious, cultural and social beliefs. We have great links to a variety of local places of worship and religious organisations. Your minister, priest, or community leader is welcome to visit you at any time. Where possible, we encourage families and friends to take you to organised services at your place of worship.

Q: Who will look after my medicines?

A: Medicines prescribed by a Doctor are stored in secure medicine cabinets. They are dispensed at the prescribed times by the Manager or Deputy on duty. If you are able to look after your own medicines this can be arranged.

Q: Does the Home have a formal contract stating terms of Residency?

A: Yes, we have a full and comprehensive contract that has been compiled in accordance with the Office of Fair Trading guidelines to ensure ease of use.

Q: Do you accept residents who suffer from dementia?

A: Yes. Our staff are extensively trained and experienced in supporting residents with dementia.

Q: What is an Advance Directive and do I need one?

A: Advance Directives (also known as living wills) allow you to outline the treatment and care you would like in the future, when you may not be able to communicate your wishes. It is your choice to have one. You may set up an Advance Directive through a solicitor, or fill in a prepared form. Our staff are able to assist you with this. It is wise to involve your doctor when writing your Advance Directive, as they will be able to help you go through the issues involved. We would also recommend including your close friends or relatives in discussions about your Advance Directive. This will help them to understand your wishes. An Advance Directive should be reviewed regularly to ensure it is up-to-date.